These terms govern use of the Diroo service (the "Service") provided by ЗАПОВНИТИ: повне ім'я оператора (the "Operator"). By using the Service you agree to them.
Diroo is an automated assistant that replies to Instagram Direct messages on behalf of a company or sole trader (the "Business"), provides information about services, prices and availability, creates bookings, and notifies the Business about interested customers.
The Service is intended for companies, sole traders and self-employed professionals who communicate with customers through Instagram Direct. Users must be of legal age and authorised to act on behalf of the Business, including managing its Instagram account.
Important. Assistant replies are generated by an artificial intelligence system and may be wrong: it can misunderstand a request, state an inaccurate price, or record a booking incorrectly. The Business must independently verify bookings and confirm them with customers.
The Operator is not liable for the content of automatically generated replies or their consequences; for lost profit, lost customers or lost revenue; for interruptions caused by Meta, Google, Cloudflare or Telegram; for restriction or suspension of the Business's account by Meta; or for the actions of the Business's customers. The Operator's aggregate liability is limited to the amount paid for the Service in the preceding three months.
The Service is provided "as is". At this stage of development the Operator does not guarantee uninterrupted operation and offers no formal service level agreement. Reasonable efforts are made to keep the Service stable, and planned maintenance is announced in advance.
Pricing and billing terms are agreed separately during onboarding. Any trial period provided is free of charge and may be ended by either party without cause. The Operator gives at least 30 days' notice of price changes.
Personal data handling is described in the Privacy Policy, which forms part of these terms. Service data, pricing and customer records belong to the Business and can be exported on request.
Users may stop using the Service at any time by notifying the Operator. The Operator may suspend access for breach of these terms, non-payment, or abuse, with prior notice except where immediate action is required. Data is deleted within 30 days of termination.
The software, design and Diroo name belong to the Operator. Users receive a right to use the Service, not rights in the Service itself.
The Operator may amend these terms with at least 14 days' notice by email. Continued use after the changes take effect constitutes acceptance.
These terms are governed by the laws of Ukraine. Disputes are resolved through negotiation and, failing that, before the courts of Ukraine.
ЗАПОВНИТИ: контактний email